Privacy Policy and Cookie Policy for CeylonCinnamonX.com

Last Updated: [April 6, 2025]

1. Introduction

This Privacy Policy outlines how KNS Ceylon Organic, operating through the website  www.ceyloncinnamonx.com, collects, uses, and protects any personal information that you provide while using our Website. At Ceylon CinnamonX.com, we recognize the importance of your privacy and are committed to safeguarding your personal information in accordance with this Privacy Policy.

This policy applies solely to information collected through this Website and does not extend to other websites that may be linked from our platform.

Note: KNS Ceylon Organic reserves the right to modify this Privacy Policy periodically by updating this webpage. We encourage you to review this page regularly to ensure you are aware of any changes. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes. 

2. What Information We Collect

We collect personal information from you when you interact with our Website, such as when you:

• Contact us through the Website’s contact forms or email addresses.
• Subscribe to our newsletter or marketing communications.
• Create an account on our Website (if applicable).
• Place an order for our products.

In these instances, providing certain personal information is often necessary to utilize these features.

We may collect the following types of information:

• • Identity Data: Name, username or similar identifier.

• • Contact Data: Billing address, delivery address, email address, and telephone number.

• • Financial Data: Payment card details (handled by our secure payment processors; we do not store these directly).  
  • Transaction Data: Details about purchases you have made and payments to and from you.

• • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.  
  • Usage Data: Information about how you use our Website, products, and services.
     

• • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
     

• Profile Data: Your username and password, purchase history, preferences, feedback, and survey responses (if applicable).
   

Automatic Collection of Site Usage Information:

When you visit our Website, we automatically collect certain information about your visit. This includes the frequency of visits to particular sections of the Website, the pages you view, the links you click, and other actions you take in connection with the Website. This information is collected through technologies such as cookies, web beacons, and similar tracking technologies.

3. How We Use the Information We Gather

We use the collected information for various purposes, including:

• To Process and Fulfill Your Orders: To manage and deliver your purchases, process payments, and communicate with you about your orders.
• To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.
• To Personalize Your Experience: To understand your preferences and tailor our Website content, product recommendations, and offers to your interests.
• To Improve Our Website and Services: To analyze Website usage, identify trends, and make improvements to our Website, products, and services.
• To Send Marketing Communications: To send you newsletters, promotional emails, and information about new products, special offers, or other information we think you may find interesting, based on your communication preferences. You can manage your marketing preferences at any time (see “Your Choices and Rights” section below).
• To Administer and Protect Our Website: To maintain the security of our Website, prevent fraud, and enforce our terms and conditions.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Personal Information

We value your privacy and are not in the business of selling your personal information to third parties. We may share your personal information with the following categories of recipients for the purposes outlined in this Privacy Policy:  

• Subsidiaries and Affiliates: We may share your information with our subsidiaries or affiliates who operate under this Privacy Policy or practices at least as protective as those described herein.
• Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, shipping and delivery, email marketing, website hosting, data analysis, and customer service. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your information.
   

   

   
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved.
   
• Legal Compliance and Protection of Rights: We may disclose your information when we believe it is necessary to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary to protect our rights or the rights of others, to prevent harm to persons or property, or to combat fraud and credit risk reduction.
• With Your Consent: Other than as set out above, you will receive notice when your personal information might be shared with third parties, and you will have an opportunity to choose not to share the information.
   

5. Security of Your Information

We are committed to ensuring the security of your personal information. We implement reasonable physical, electronic, technical, and managerial practices to help protect the confidentiality, security, and integrity of data stored on our systems and to prevent unauthorized access, disclosure, alteration, or destruction.

Our Website may use Secure Socket Layer (SSL) technology to encrypt your personal information during transmission. Additionally, access to your personal information is restricted to authorized employees and third parties who need access to perform their duties and are subject to confidentiality obligations.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. 

It is important for you to protect against unauthorized access to your password and to your computer. Please ensure you log out of your account when finished using a shared computer.

6. Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the website in question before providing any personal information.

7. Site Visitation Tracking (Google Analytics)

Like many websites, this Website uses Google Analytics (GA) to track user interaction. We use this data to understand how visitors find and use our Website, to see their journey through the Website, and to improve our Website’s performance and user experience.

Google Analytics records information such as your geographical location, device, internet browser, and operating system. However, this information is generally aggregated and anonymized and does not directly personally identify you to us. While GA may record your computer’s IP address, Google does not grant us access to this information in a way that would allow us to personally identify you.

Disabling Cookies for Google Analytics: You can prevent GA from tracking your activity on our Website by disabling cookies in your internet browser settings. Please refer to your browser’s help documentation for instructions on how to manage cookies.

Google Analytics Opt-out Browser Add-on: For more choices on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. This add-on communicates with the Google Analytics JavaScript (ga.js) to stop data from being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect the usability of the Website in any other way. You can find more information and download the add-on here: https://tools.google.com/dlpage/gaoptout

For more information on the usage of cookies by Google Analytics, please see Google’s privacy policy available here:https://policies.google.com/privacy

8. How We Use Cookies

A cookie is a small text file that is placed on your computer’s hard drive by a web server. Cookies allow web applications to recognize you as an individual and tailor their operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use cookies for the following purposes:

• • Strictly Necessary Cookies: These cookies are essential for the basic functionality of our Website and enable you to navigate the site and use its features. Without these cookies, certain services you have asked for cannot be provided. These cookies cannot be disabled.
     
  • Functional Cookies: These cookies allow our Website to remember choices you make (such as your language preference) and provide enhanced, more personal features. They may also be used to provide services you have requested. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.

• Performance Cookies (Analytics Cookies): These cookies collect information about how visitors use our Website, such as which pages are visited most often and if they receive error messages. This information helps us to improve the performance and design of our Website. The information collected by these cookies is aggregated and therefore anonymous. We primarily use Google Analytics for this purpose (as described in Section 7).
   

   

   
• Targeting or Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator’s permission.
   

   

   

How to Control Cookies:

You can control and manage cookies in several ways, including through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your device.

To learn more about how to manage cookies using your specific browser, please refer to your browser’s help documentation or visit the following resources:

Please note that if you disable or block cookies, some parts of our Website may not function properly, and your user experience may be affected.

9. Your Choices and Rights

You have certain rights regarding your personal information, including:

• • Access: You have the right to request access to the personal information we hold about you.
     
  • Correction: You have the right to request that any inaccurate or incomplete personal information we hold about you be corrected.
     

• • Erasure: You have the right to request the deletion of your personal information under certain circumstances.

• • Restriction of Processing: You have the right to request the restriction of the processing of your personal information under certain circumstances.
     

     

• • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
     

     
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
     

     
  • Object to Processing: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
     

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.

10. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements. 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

KNS Ceylon Organic
No 536/2 Weboda West, Weboda. Sri Lanka 11858
Email: info@ceyloncinnamonx.com
Phone / WA: +94716393612