Ceylon Cinnamon
KNS Ceylon Organic CeylonCinnamonX.com Return Policy

At CeylonCinnamonX.com, we are committed to providing you with high-quality Ceylon cinnamon products. We understand that occasionally, you may need to return an order. This detailed return policy outlines the process and conditions for returning items purchased from our website.

1. Return Window:

You have thirty (30) days from the date your order was placed to initiate a return for eligible items purchased from CeylonCinnamonx.com. Unfortunately, we cannot accept returns requested after this 30-day period.

2. Eligibility for Returns:

We accept returns under the following conditions:

  • Unopened Items: For reasons other than our error or a defective product, items must be returned in their original, unopened packaging and in resalable condition. Any items that have been opened, used, or tampered with will not be eligible for a return unless they are deemed defective.
  • Defective Items: If you receive a product that is defective, please notify us via email within seven (7) days of receiving your order. We will require details about the defect and may request photographic evidence to assess the issue.
  • Errors on Our Part: If the return is due to an error on our part (e.g., we sent the wrong item), please contact us as soon as possible.

3. Non-Refundable Shipping Costs:

Please note that the original shipping cost paid for your order is non-refundable for returned items, except in cases where the return is due to our error or a defective product.

4. Return Shipping Costs:

  • Our Error or Defective Items: If you are returning an item due to our error or because it is defective, we will gladly reimburse the original shipping cost you paid and provide you with a pre-paid return shipping label.
  • Other Reasons: For all other return scenarios (e.g., you changed your mind, ordered the wrong item), you will be responsible for covering the cost of shipping the product back to us.

5. How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert your customer service email address here] or call us at +94 716393612 . Please provide your order number, the reason for the return, and details of the item(s) you wish to return. If the item is defective, please include a description and, if possible, photographic evidence of the defect.
  2. Await Instructions: Our customer service team will review your request and provide you with specific instructions on how to proceed with your return. If your return is due to our error or a defect, we will provide you with a pre-paid return shipping label.
  3. Package Your Return: Securely package the item(s) you are returning to prevent damage during transit. If possible, use the original packaging.
  4. Ship Your Return:

    • If we provided a return shipping label: Affix the label to your package and drop it off at the designated shipping carrier.

    • If you are responsible for return shipping: Please ship the package to the following address using a trackable shipping method:

      Returns: KNS Ceylon Organic, No 536/2 Weboda West, Weboda. Sri Lanka 11858 , Sri Lanka.

      We recommend using a shipping method that provides tracking and insurance, as we are not responsible for lost or damaged return packages.

       

6. Processing Your Refund:

Once we receive your returned item(s) and verify that they meet the conditions outlined in this policy, we will process your refund within ten (10) business days. The refund will be issued to the original payment method used for your purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.  

 
 

7. Important Notes:

  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
  • This return policy applies only to purchases made directly from CeylonCinnamonX.com.
  • If you have any questions or concerns regarding our return policy, please do not hesitate to contact us via email at info@ceyloncinnamonx.com  or call us on +94716393612.

Thank you for choosing CeylonCinnamonX.com. We appreciate your business.